How to file a warranty claim that gets approved

Every brand's process is a little different, but the claims that get approved tend to look the same. Use this checklist for any brand.

1. Read the brand's actual warrantyCheck how long it lasts, whether a receipt is needed, and what's excluded. Normal wear is the most common exclusion.
2. Find the model number, serial or date codeIt's usually on a tag, label or nameplate. Many claim forms ask for it.
3. Take clear photosOne of the whole item, one close-up of the problem, and one of any label or tag. Use good light.
4. Clean the itemCarhartt asks you to wash gear before sending it, and Osprey sends dirty packs back unrepaired. A clean item is easier to assess.
5. Describe the defect factuallySay what failed, not how you feel about it: "the zipper slider separated from the track", not "it broke".
6. Don't ship until they say soMany brands, YETI included, require an authorization number before you send anything.
7. Ship tracked, and insure anything valuableSeveral brands say they aren't responsible for packages that don't arrive.
8. Keep a recordSave the claim number, tracking number, photos and every email until the replacement arrives.

Ready? Find your brand's step-by-step guide or search the database.