Warranty claim denied? What to do next

A denial isn't always the end. Plenty of claims are denied because a photo was unclear, a detail was missing, or the claim went to the wrong place.

1. Ask for the reason in writingAsk which clause of the warranty the denial is based on. A specific reason tells you whether it can be fixed.
2. Re-read the warrantyCompare the reason against the brand's actual terms. Our guides link to each brand's official page.
3. Fix what was missingClearer photos, a model number, a date code, proof of purchase, or a cleaner item can turn a no into a yes.
4. Escalate politelyAsk for a supervisor or a second review. Keep it factual and short, and keep a record of every message.
5. Check the storeSome retailers have their own return or exchange rules that may help, especially on recent purchases.
6. Check your credit card benefitsSome cards offer extended warranty or purchase protection. Call your card issuer and ask.
7. File a complaint if you believe it's wrongYou can report a company to the FTC at reportfraud.ftc.gov or to your state attorney general's consumer protection office.

Your rights

Under the federal Magnuson-Moss Warranty Act, a written warranty on a consumer product costing more than $15 must be available for you to read before you buy. Warranty rights also vary by state. This page is general information, not legal advice; for a high-value dispute, talk to a consumer attorney or legal aid office.

See also: free fixes, recalls and your rights.