Claim guide
How to Get Briggs & Riley Luggage Repaired
Briggs & Riley's guarantee covers repairs to every functional part of your bag for life, including airline damage. That's rare: most luggage brands exclude airline damage completely.
Terms checked October 18, 2026. Warranty terms change, so confirm on the brand's page before shipping anything.
Step-by-step: how to file
- Decide: airline or Briggs & Riley?If you want the airline to pay, file a claim with the airline before you leave the airport. If you don't, Briggs & Riley repairs it at no charge.
- Choose a repair optionUS customers can buy DIY repair kits, use an Authorized Repair Center from the repair locator, or send it to the Briggs & Riley Repair Center.
- Submit the repair requestUse the Submit a Repair page.
- Ship the bagYou pay to send it. You can buy a repair shipping label from Briggs & Riley on the same page.
- Get it backReturn shipping is free.
Good to know
- Repairs may not match exactly if parts or colors have been discontinued.
- Coverage continues even if you've bought a newer Briggs & Riley bag.
What voids the claim
- Cosmetic wear: scratches, dents, scuffs, stains, color changes
- Cleaning odors or stains
- Damage to contents
- UV or water damage from improper storage
- Lost or stolen bags
Shop eligible items
Need a new one anyway?
If you need a backup or a different model, these are popular choices. Buy from the brand's official store or an authorized seller so the warranty stays valid.
Briggs & Riley Baseline Domestic Carry-On
Briggs & Riley's best-known carry-on.
Check price on AmazonWe may earn a commission if you buy through the links in this box, at no extra cost to you. How we make money.
Claim Kit
The Claim Kit: templates and tracker
Claim letter templates, a photo checklist and a claim tracker in one download.
Get the Claim KitMore claim guides
- How to Claim a JanSport Backpack Warranty
- How to Use Osprey's All Mighty Guarantee
- How to File a Samsonite Warranty Claim
- How to Claim Darn Tough Socks
- How to Get Free Moen Faucet Parts
- How to Claim a Stanley Cup Warranty
- How to Claim a Hydro Flask Warranty
- How to Claim a YETI Warranty
- See every claim guide
- Browse all 53 brands in the database
Guarantee terms: Briggs & Riley's lifetime guarantee page. We are not affiliated with Briggs & Riley. This is general information, not legal advice.