Claim guide
How to Claim a Stanley Cup Warranty
Stanley's warranty covers the stainless steel body of its drinkware, not the lid, seals or straws. This guide walks through the claim form and what to expect.
Terms checked October 18, 2026. Warranty terms change, so confirm on the brand's page before shipping anything.
Step-by-step: how to file
- Open the warranty formGo to Stanley's contact and warranty page (button above) and choose Warranty Claim.
- Photograph the bottom of the itemStanley asks for a photo of the item's bottom. This helps them identify the product and check authenticity.
- Photograph the failureAdd a clear photo of the problem. Accepted formats are JPG, PNG or GIF, up to 20MB.
- Describe what happenedExplain what failed, for example "the vacuum seal failed, the drink no longer holds temperature".
- Wait for the decisionStanley may ask for proof of purchase or for the item to be returned for inspection.
- Expect a comparable modelThe remedy is a comparable current model. Color may differ from your original.
Good to know
- The terms I read came from an authorized retailer's copy of Stanley's policy, so confirm details on Stanley's own page before relying on them.
- Do not confuse Stanley drinkware with Stanley Tools; they are separate companies with separate warranties.
What voids the claim
- Counterfeits
- Accidents
- Normal scratches and dents
- Neglect
- Modifications such as engraving
- Non-stainless parts (lids, seals, straws)
Shop eligible items
Need a new one anyway?
If you need a backup or a different model, these are popular choices. Buy from the brand's official store or an authorized seller so the warranty stays valid.
Stanley Quencher H2.0 FlowState 40 oz Tumbler
The big-handle tumbler most people mean when they say "Stanley cup".
Check price on AmazonStanley IceFlow Flip Straw Tumbler
A flip-straw lid for one-hand sipping.
Check price on AmazonWe may earn a commission if you buy through the links in this box, at no extra cost to you. How we make money.
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Warranty terms: Stanley's warranty form and an authorized retailer's copy of the policy. We are not affiliated with Stanley. This is general information, not legal advice.