How to Replace a Broken Craftsman Tool

Step-by-step: how to file

1. Check that it's a covered hand toolCraftsman's full lifetime list: hammers and demolition tools, finishing tools, hex keys, knives and multi-tools, nut drivers, pliers, ratchets and sockets, screwdrivers, and wrenches.
2. Find the model numberNew models start with "CMHT" and older ones start with "9". Craftsman says both carry the same warranty.
3. Take it to a stocking retailerBring the broken tool to a store that sells Craftsman hand tools and ask for a warranty exchange.
4. Or contact Customer CareCall (888) 331-4569 or use the support form on Craftsman's site if no store near you stocks the tool.
5. Power tool instead? Use the 3-year warrantyDrills, impact drivers, saws, sanders, grinders and wet/dry vacs get 3 years from purchase or delivery. Register it in your Craftsman Club account and contact support.

Good to know

• Stores can only swap what they stock, so an older or rare tool may need to go through Customer Care.
• Craftsman's power tool warranty applies only to products from authorized sellers.