How to Claim a JanSport Backpack Warranty

Step-by-step: how to file

1. Find the style codeLook for the tag inside the main compartment. JanSport style codes usually start with JS0 or T50. You will want this for the form.
2. Photograph everythingTake clear photos of the damage, the tag, and your receipt if you have it. Clear photos are what a claim reviewer judges you on.
3. Clean the packEmpty it, shake it out, and wash it if it is dirty. A pack that arrives filthy is the easiest to reject.
4. Submit the claim formUse the official warranty form linked above. Describe the defect factually: for example "zipper pull separated from the slider", not "it broke".
5. Ship it prepaid, insured and trackedFollow the shipping address JanSport gives you. Use a tracked service and insure the package. One reader paid about $16.65 for USPS Priority.
6. Keep the service numberWrite down the claim or service number and your tracking number until the replacement arrives.

Good to know

• One reader report: the replacement was last year's model rather than the exact same style. Replacements are not guaranteed to be an identical item.
• Describe the defect truthfully. Do not exaggerate or invent details; a false claim can get you denied.