Claim guide
How to Use Osprey's All Mighty Guarantee
Osprey repairs any damage or defect on its packs for free, no matter how old they are. If it can't be repaired, Osprey replaces it. You pay to ship it in, and Osprey pays to ship it back.
Terms checked October 18, 2026. Warranty terms change, so confirm on the brand's page before shipping anything.
Step-by-step: how to file
- Find the PR/PO numberIt's on a label inside the pack. Osprey's page explains where to look.
- Clean the packDirty or smelly packs are sent back unrepaired. Moldy packs are destroyed and not replaced.
- Start the repair formClick Start Repair and enter your contact details, pack name, size, color, PR/PO number, approximate purchase year and a description of the damage.
- Choose what happens if it can't be fixedPick return unrepaired, or recycle and replace. If you choose replacement, you won't get the original back.
- Upload up to three photosJPG, PNG or PDF, each under 3MB.
- Write your AMG number on the box and ship itOsprey emails next steps within 24 hours. Use a trackable shipping method.
Good to know
- Just need a buckle or strap? Ask for replacement parts; it can be much faster than a full repair.
- Thru-hiking the AT, PCT or CDT? Call 866-284-7830 after you submit.
- Repairs may use different-color parts and black thread.
What voids the claim
- Cosmetic wear that doesn't affect function
- Lost or stolen packs
- Fit or preference issues (color, style, size)
- Costs of third-party repairs
Shop eligible items
Need a new one anyway?
If you need a backup or a different model, these are popular choices. Buy from the brand's official store or an authorized seller so the warranty stays valid.
Osprey Talon 22 Daypack
A popular daypack for hikes and commutes.
Check price on AmazonOsprey Atmos AG 65 Backpacking Pack
A comfortable pack for multi-day trips.
Check price on AmazonWe may earn a commission if you buy through the links in this box, at no extra cost to you. How we make money.
Claim Kit
The Claim Kit: templates and tracker
Claim letter templates, a photo checklist and a claim tracker in one download.
Get the Claim KitMore claim guides
- How to Claim a JanSport Backpack Warranty
- How to Get Briggs & Riley Luggage Repaired
- How to File a Samsonite Warranty Claim
- How to Claim Darn Tough Socks
- How to Get Free Moen Faucet Parts
- How to Claim a Stanley Cup Warranty
- How to Claim a Hydro Flask Warranty
- How to Claim a YETI Warranty
- See every claim guide
- Browse all 53 brands in the database
Guarantee terms: Osprey's All Mighty Guarantee page (US). We are not affiliated with Osprey. This is general information, not legal advice.