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WarrantyOwed

Claim guide

How to File a Samsonite Warranty Claim

Samsonite's warranty covers manufacturing defects only, and the length depends on the line: 3, 5 or 10 years, or the lifetime of the first buyer. The big catch: airline and transport damage is excluded.

Terms checked October 18, 2026. Warranty terms change, so confirm on the brand's page before shipping anything.

Claim cheat sheet
Receipt?
Not stated. Keep proof of purchase to show your coverage tier and date.
Where
Repairs must go through an approved Samsonite service center.
Your cost
Not stated on the warranty page.
Covers
Manufacturing defects in material and workmanship, for the first buyer or gift recipient. Samsonite fixes or replaces at its discretion.
Open Samsonite's warranty page Opens the brand's own site.

Step-by-step: how to file

  1. Find your warranty tierCheck your bag's tag or product page: Limited 3, 5 or 10 Year Global Warranty, or the Limited Global (lifetime) Warranty.
  2. Airline broke it? Claim with the airlineSamsonite excludes transport damage, including airline damage. File with the airline before you leave the airport.
  3. Start through Service & RepairsUse Samsonite's Service & Repairs page or repair portal to begin.
  4. Use an approved service centerSamsonite requires an approved center. Repairs done elsewhere can void the warranty.
  5. ebags bag? Email insteadSend your name, address, order details, the 4-digit material number on the inside label, and front and back photos to warranty@ebags.com.

Good to know

  • California: for items bought on or after July 1, 2023, the warranty starts on the delivery date.

What voids the claim

  • Airline and other transport damage
  • Misuse, neglect, accidents, abrasion
  • Extreme temperatures, solvents, acids, water
  • Normal wear and tear
  • Unapproved repairs

Shop eligible items

Need a new one anyway?

If you need a backup or a different model, these are popular choices. Buy from the brand's official store or an authorized seller so the warranty stays valid.

Product photo

Samsonite Freeform Hardside Carry-On Spinner

A popular hardside carry-on.

Check price on Amazon
Product photo

Samsonite Omni PC Hardside Spinner

A budget hardside line.

Check price on Amazon
Product photo

Briggs & Riley Baseline Carry-On

If airline damage worries you, this brand covers it.

Check price on Amazon

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Warranty terms: Samsonite's official warranty page. We are not affiliated with Samsonite. This is general information, not legal advice.

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