Skip to content
Reader-supported: we may earn a commission if you buy through links on this site, at no extra cost to you.
WarrantyOwed

Claim guide

How to Get Carhartt Gear Repaired or Replaced

Carhartt's Built to Last Commitment promises repair, replacement or credit if a product fails to meet your expectations. Normal wear and tear isn't free, though; Carhartt charges for those repairs.

Terms checked October 18, 2026. Warranty terms change, so confirm on the brand's page before shipping anything.

Claim cheat sheet
Receipt?
Not stated.
Turnaround
About 4–5 weeks from the time Carhartt receives your package.
Your cost
Defects: repair, replacement or credit. Normal wear: "a reasonable and transparent charge".
Covers
Carhartt garments in the US. Gloves, footwear, bags, base layers, FR clothing and several other items can't be repaired.
Open Carhartt's repair page Opens the brand's own site.

Step-by-step: how to file

  1. Check it's repairableCarhartt can't repair gloves, footwear, belts, bags, wallets, tool belts, pet gear, scrubs, socks, suspenders, base layers, underwear, flame-resistant clothing, or back-pocket blowouts on pants. It can't reweave worn fabric either.
  2. Wash the garmentCarhartt asks you to wash your gear before sending it in.
  3. Submit the repairUse the online repair form on Carhartt's commitment page, or call Customer Service at 800-833-3118, Monday–Friday 8 AM–10 PM ET.
  4. Ship itFollow the instructions you get. Repairs take roughly 4–5 weeks after Carhartt receives the package.
  5. Near Chicago or Salt Lake?Carhartt stores at Wicker Park (IL) and Murray (UT) take repairs in person and assess them on the spot.

Good to know

  • Carhartt sells $9.99 DIY repair kits for buttons, iron-on patches and zipper sliders, if you'd rather fix it yourself.
  • The repair service is US only.

What voids the claim

  • Normal wear and tear (repaired for a charge)
  • Misuse, neglect or obvious abuse
  • Altered garments

Shop eligible items

Need a new one anyway?

If you need a backup or a different model, these are popular choices. Buy from the brand's official store or an authorized seller so the warranty stays valid.

Product photo

Carhartt Loose Fit Firm Duck Double-Front Utility Work Pant

Carhartt's classic work pant.

Check price on Amazon
Product photo

Carhartt Knit Cuffed Beanie

The beanie everyone recognizes.

Check price on Amazon
Product photo

Carhartt DIY Zipper Slider Repair Kit

Fix a broken zipper yourself.

Check price on Amazon

We may earn a commission if you buy through the links in this box, at no extra cost to you. How we make money.

Claim Kit

The Claim Kit: templates and tracker

Claim letter templates, a photo checklist and a claim tracker in one download.

Get the Claim Kit

More claim guides

Terms: Carhartt's Built to Last Commitment page. We are not affiliated with Carhartt. This is general information, not legal advice.

The Claim Alert

Find out what you're owed.

Get an email when we publish a new claim guide, repair program or recall fix, with exactly how to claim it. No spam, unsubscribe anytime.