Claim guide
How to Get a Zippo Lighter Repaired Free
Zippo's promise is short: "It works or we fix it free." It covers the function of every Zippo windproof pocket lighter for life. It doesn't cover the finish or decoration.
Terms checked October 18, 2026. Warranty terms change, so confirm on the brand's page before shipping anything.
Step-by-step: how to file
- Try the troubleshooting firstZippo's knowledge base has troubleshooting articles for lighters that won't light and for broken hinges. Check those before sending it in.
- Open the right repair formUse "Repair Form: Windproof Lighter" for pocket lighters, or "Repair Form: Other Products" for torches, inserts and other items.
- Describe the problemThe multi-step form asks for a full description of what's wrong.
- Follow the shipping instructionsSend the lighter the way the form tells you to.
- Worn finish? Contact ZippoFinish and decoration aren't covered, but Zippo says to contact them if you've owned the lighter less than a year.
Good to know
- Lighter inserts, torches, hand warmers and other products have separate warranty terms.
What voids the claim
- Finish or decoration wearing off (not covered)
- Products other than windproof lighters fall under other terms
Shop eligible items
Need a new one anyway?
If you need a backup or a different model, these are popular choices. Buy from the brand's official store or an authorized seller so the warranty stays valid.
Zippo Classic Brushed Chrome Windproof Lighter
The original Zippo, covered for life.
Check price on AmazonZippo Flints and Wick Value Pack
Replacement flints and wicks for routine upkeep.
Check price on AmazonWe may earn a commission if you buy through the links in this box, at no extra cost to you. How we make money.
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Warranty terms: Zippo's Warranty & Repair knowledge base. We are not affiliated with Zippo. This is general information, not legal advice.